Berater:in Digitale Serviceprozesse (m/w/d)
Core
IT Service Management Consultant guiding enterprises to modernize their IT organizations through process optimization and software implementation.
Role type
Senior IC IT Service Management Consultant
Builds
Modern IT service management processes and software solutions for enterprise clients
Domain
IT Service Management / Enterprise IT
Required skills
IT Service Management (ITSM) process expertise, ITIL framework knowledge, project leadership, requirements analysis, solution design, workshop facilitation, technical documentation
Preferred skills
Experience with ITSM/ESM tools (Matrix42, ServiceNow), SQL databases, Active Directory, Azure, Entra, Intune, Docker, Kubernetes, AI models
Technologies
Matrix42, ServiceNow, SQL, Active Directory, Azure, Entra, Intune, Docker, Kubernetes, AI tools
Responsibilities
Lead IT and Enterprise Service Management projects, analyze customer requirements and processes, consult on ITIL-based process design, implement software solutions and customize them, conduct training workshops and knowledge transfer, create technical and functional documentation
Seniority
Senior, hands-on IC