Sr Director, Collections and Recoveries
Core
General manager leading a global team focused on collecting past due and charge-off debts across PayPal products and geographies.
Role type
Senior Director, Collections and Recoveries
Builds
Collections operations and strategic initiatives for PayPal's payment network
Domain
Fintech / Payments / Credit Risk
Required skills
Team leadership, operational performance management, strategic planning, stakeholder collaboration, regulatory interaction, call center transformation
Preferred skills
Collections experience across multiple asset classes (Credit Card, BNPL, Business Lending), leading regulator interactions in US/UK/EMEA, call center transformation
Responsibilities
Lead a large, geographically diverse team; own process performance metrics; develop and monitor KPIs balancing losses, customer experience, and risk; drive operational initiatives to reduce losses and improve efficiency; partner with Strategy & Analysis and Product; coach senior people leaders; represent the business at industry forums.
Seniority
Senior Director, hands-on leadership (via careerplan.io/jobs/274922634447-sr-director-collections-and-recoveries-at-paypal)