IT-Systemadministrator / IT-Systemtechniker (m/w/d) für den 1st-Level-Support
Core
First-level IT support specialist handling structured support tickets, user account management, and system configuration for clients in a Microsoft 365 and Windows environment.
Role type
1st-level IT support technician
Builds
Stable IT operations for small and medium-sized enterprise clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows Client administration, Microsoft 365 (Exchange Online, SharePoint, Teams, Active Directory), network and virtualization technologies, IT security basics, structured documentation
Preferred skills
Experience in an IT service provider, driver's license Class B
Technologies
Windows, Microsoft 365, Exchange Online, SharePoint, Teams, Active Directory, VPN, Printers
Responsibilities
Analyze and resolve standardized incidents in Windows and M365 environments, configure workstations, manage user accounts and licenses, implement security guidelines, document support cases
Seniority
Junior to Mid-level, hands-on IC