Customer Support - Troubleshooting (m/w/d)
Core
Support customers with technical challenges around hosting and cloud products via phone, email, or ticketing systems.
Role type
Customer Support Specialist (Troubleshooting)
Builds
Reliable infrastructure and hosting solutions for customers
Domain
Web hosting and data center operations
Deliverable
client delivery
Required skills
Technical troubleshooting, server administration knowledge, ticketing system proficiency, documentation, customer communication
Preferred skills
Hosting experience, data center experience, shift work availability
Technologies
Ticketing systems, hosting platforms, cloud infrastructure
Responsibilities
Analyze and independently resolve technical issues, document solutions for knowledge base, communicate with customers, provide feedback for product improvement
