DevOps Customer Support Engineer
Core
Provide technical support for Spacelift's infrastructure orchestration platform across multiple channels, diagnosing issues in SaaS and self-hosted deployments to ensure customer success.
Role type
DevOps Customer Support Engineer
Builds
Customer trust and successful infrastructure deployments via troubleshooting and guidance
Domain
Cloud Infrastructure / DevOps / SaaS
Deliverable
client delivery
Required skills
DevOps (IaC, CI/CD, Docker), Cloud Providers (AWS/GCP/Azure), Linux, Technical Troubleshooting, Root Cause Analysis, Communication
Preferred skills
Technical Support experience, DevOps certifications
Technologies
Terraform, OpenTofu, CloudFormation, Pulumi, Ansible, OPA/Rego, Slack, APM tools
Responsibilities
Support customers across Slack, email, and live calls; Reproduce and isolate root causes of infrastructure issues; Debug SaaS and self-hosted deployments including networking and TLS; Escalate product bugs with clear reproducible cases; Write clear incident communications; Maintain internal documentation and knowledge base; Feed recurring pain points to Product; Participate in on-call rotations
Seniority
Mid-level, hands-on IC
