Wir suchen einen IT-Support Specialist (m/w/d) – ERP & POS Systeme
Core
Providing technical support and consulting for ERP, POS, and e-commerce systems for retail, gastronomy, and event clients.
Role type
IT Support Specialist (ERP & POS)
Builds
Support for ERP, POS, and e-commerce solutions (e.g., JTL, PlentyONE, HIOPOS)
Domain
Retail, gastronomy, events, ERP, POS, e-commerce
Deliverable
client delivery
Required skills
ERP/POS/e-commerce system knowledge, ticketing systems (Jira, OTRS, Zendesk), hardware/software troubleshooting, process documentation
Preferred skills
mentoring junior colleagues, knowledge transfer
Responsibilities
Handling support tickets (first and second level), analyzing and resolving hardware/software issues, collaborating with project management and development, contributing to process design and documentation
Seniority
Mid-level, experienced (via careerplan.io/jobs/10001-1002024084-S-wir-suchen-einen-it-support-specialist-mwd-erp-pos-systeme-at-sunds-its-gmbh)