IT Support 2nd und 3rd Level (Windows Clients) / IT Support Engineer (m/w/d)
Core
Handling complex 2nd and 3rd level IT support inquiries for Windows clients, analyzing and resolving technical issues, and supporting server/application maintenance.
Role type
Senior IT Support Engineer (Windows Clients)
Builds
Stable Windows client environments and application support for enterprise users
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
Windows client administration, PowerShell, Microsoft Office 2024, Active Directory, Exchange, hardware/software troubleshooting, project support (rollouts/migrations)
Preferred skills
Network technologies knowledge, documentation skills
Responsibilities
Triage and resolve complex 2nd/3rd level support tickets, document issues in tracking systems, collaborate with 1st-level support and server admins, support server/application maintenance, assist in IT projects (hardware/software rollouts, migrations), consult users on technical solutions
Seniority
Mid-level, hands-on IC