Sachbearbeiter/in Kundenmanagement (m/w/d)
On-site
Core
Customer management and process optimization for B2B and B2C clients in the debt collection and risk management industry.
Role type
Customer Management Specialist
Builds
Customer service processes and reporting for debt collection clients
Domain
Financial services / Debt collection
Deliverable
dashboards & analysis
Required skills
B2B and B2C communication, customer relationship management, data analysis, process optimization, MS Office
Responsibilities
Communicate with customers via phone and email, prepare and conduct customer meetings, create statistics and success reports, optimize processes with customers