Job
Core
A hands-on Sales Operations Specialist managing payment processes, partner reporting, debt collection, CRM data quality, and customer growth initiatives.
Role type
Sales Operations Specialist
Builds
Commercial operations processes, payment workflows, and customer growth initiatives
Domain
Telecommunications / Communications Technology
Deliverable
dashboards & analysis
Required skills
Payment operations, partner reporting, debt collection, CRM data management, customer growth initiatives, process improvement, data accuracy, numerical analysis
Preferred skills
CRM system experience, payment/collections experience, problem-solving mindset
Responsibilities
Monitor customer payments and coordinate with internal teams, maintain partner payment information and reports, support debt collection and resolve overdue payments, identify upsell opportunities and coordinate with Sales/Customer Success, maintain CRM data quality and resolve inconsistencies, prepare and organize employee onboarding guides, collaborate across Sales/Finance/Customer Success teams, identify process inefficiencies and implement improvements