Mitarbeiter/in im 1st/2nd Level IT-Support (m/w/d)
On-site
Core
Providing first and second-level technical support for software products used by bailiffs and enforcement officers via email, phone, and chat.
Role type
Level 1/2 IT Support Specialist
Builds
Software products for court bailiffs and enforcement officers
Domain
Legal technology / IT Support
Deliverable
client delivery
Required skills
IT support experience, software testing, documentation, user training, hardware setup, web maintenance
Preferred skills
Customer service experience, communication talent, service orientation
Technologies
Ticketing systems, email, phone, chat
Responsibilities
Answering and resolving service inquiries, conducting software tests in reference and production environments, creating documentation and training materials, setting up hardware, maintaining websites
Seniority
Entry to Mid-level, hands-on IC