Senior Technician: Technical Support
Core
Office-based technology setup, troubleshooting, and lifecycle management of hardware, software, and AV systems for a global law firm.
Role type
Senior IT Technician (2nd Line Support)
Builds
Seamless technology services and optimized workflows for lawyers and business professionals.
Domain
Legal services / IT Infrastructure
Required skills
Hardware repair and maintenance, ServiceNow ticket management, AV/Video conferencing support, Network system monitoring, Change management, Microsoft Office proficiency
Preferred skills
Law firm experience, AI tool adoption (Copilot, ChatGPT), Programming support
Technologies
ServiceNow, Cisco, Webex, Zoom, Microsoft Teams, Microsoft Office
Responsibilities
Troubleshoot and resolve escalated incidents, requests, and problems; Manage local hardware assets and perform repairs; Provide in-room support for video conferences and meetings; Monitor and update network systems and local server hardware; Support testing of new software packages and upgrades.
Seniority
Senior, hands-on IC
