Junior Product Support Specialist
Hybrid
Core
Deliver advanced assistance and technical support for Hashavim 360's software products in labor law, taxation, finance, welfare, and pensions.
Role type
Junior Product Support Specialist
Builds
Client onboarding, incident resolution, and system troubleshooting for fintech information platforms
Domain
Fintech / Labor Law & Taxation
Deliverable
client delivery
Required skills
technical troubleshooting, software system navigation, incident investigation, customer communication (via careerplan.io/jobs/89-009-A7-E5E-junior-product-support-specialist-at-guideline)
Preferred skills
ability to learn quickly, R&D collaboration
Responsibilities
Manage client onboarding, resolve first and second-level technical incidents, perform in-depth troubleshooting, support customers via phone and email, collaborate with R&D on system-level problems