Leiter Customer Service (m/w/d)
Core
Leading a team of 10 in customer service operations for a manufacturing company in the plastic packaging industry, managing order processing from quote to delivery and handling escalations.
Role type
Senior Customer Service Manager
Builds
Customer service operations and order fulfillment processes
Domain
Manufacturing / Plastic Packaging Industry
Deliverable
client delivery
Required skills
Team leadership, order processing, ERP systems, report generation, cross-functional coordination, process improvement
Preferred skills
Sales operations experience, industrial environment experience
Technologies
SAP, Navision
Responsibilities
Lead and develop a team of 10, handle escalations and complaints, create reports for management, coordinate order processing from quote to delivery, coordinate with sales, logistics, production, and quality management, identify and implement service process improvements
Seniority
Senior, hands-on IC with team leadership