IT Service Manager (m/w/d)
Core
Manage and optimize IT Service Management (ITSM) processes and the rollout of ServiceNow across a large enterprise group.
Role type
IT Service Manager
Builds
IT service management processes and ServiceNow implementation
Domain
IT Operations / IT Service Management
Required skills
ITIL Foundation certification, ServiceNow expertise, process analysis, stakeholder communication, project management
Preferred skills
Experience in ITSM environments, multilingual communication
Technologies
ServiceNow, ITIL
Responsibilities
Advise IT departments on ITIL core processes (Request, Incident, Problem, Change Management), define and implement new ITIL processes, monitor external implementation partners, evaluate ITIL conformance, roll out ServiceNow to branches, train the IT organization on ITIL concepts.
Seniority
Mid-Senior, hands-on IC