IT-Supporter (m/w/d) - Hybrid (vor Ort & remote)
Hybrid
Core
2nd-level IT support for IT departments of SMEs and public institutions, ensuring stable and secure IT infrastructures.
Role type
2nd-level IT support specialist
Builds
IT infrastructure stability and security for client organizations
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, technical troubleshooting, user administration, network access configuration, installation and maintenance of IT components
Preferred skills
Microsoft certifications
Responsibilities
Handle technical inquiries via phone, email, and ticketing systems; analyze and resolve issues in Windows/M365 environments; consult on standard software and user management; install and maintain IT components; escalate complex issues to internal specialists