Kundenbetreuer*in (m/w/d)- Kredikarte
On-site
Core
Credit card customer service representative handling inbound and outbound calls to assist customers with account inquiries, transactions, and fraud detection.
Role type
Customer Service Representative (Credit Cards)
Builds
Customer support interactions for credit card accounts
Domain
Financial Services / Credit Cards
Deliverable
client delivery
Required skills
telephone communication, MS Office, keyboard typing, analytical thinking, affinity with numbers, process adherence
Preferred skills
prior call center experience, English language skills
Responsibilities
Answer customer inquiries via phone and email, provide account information (statements, limit increases), inform customers about online services, escalate complaints, identify and process potential fraud cases, document information in systems
Seniority
Entry-level / Quereinsteiger