Contact Center Representative
Core
Answer inbound calls from members regarding account questions, loans, and cards; help with balances, transfers, and payments; resolve issues and research account discrepancies; recommend products and services that fit member needs.
Role type
Contact Center Representative
Builds
Member financial account management and product recommendations
Domain
Financial Services / Credit Union
Deliverable
client delivery (via careerplan.io/jobs/DA-00B-CE-66A-contact-center-representative-at-credit-union-of-new-jersey)
Required skills
Inbound call handling, account balance inquiries, payment processing, transfer execution, issue resolution, account discrepancy research, product recommendation
Preferred skills
Bilingual (English/Spanish)
Responsibilities
Answer inbound calls from members regarding account questions, loans, and cards; Help with balances, transfers, and payments; Resolve issues and research account discrepancies; Recommend products and services that fit member needs