Customer Service Specialist (US Cards)
Core
Handle customer inquiries and resolve issues via phone, email, and chat for Lendable's US Credit Card program.
Role type
Customer Service Specialist
Builds
Customer support operations for US Cards
Domain
Fintech / Consumer Credit
Deliverable
client delivery
Required skills
Customer communication, conflict resolution, active listening, process improvement, multitasking, software adaptability
Preferred skills
Financial services experience, US market familiarity, Spanish language (via careerplan.io/jobs/2df5cb3f-837d-46b3-9cc7-f908344309db-customer-service-specialist-us-cards-at-lendable)
Responsibilities
Interact with customers via voice/non-voice to achieve first-contact resolution, coordinate with internal teams and external partners, escalate risks, record and resolve customer complaints, meet performance targets
Seniority
Junior to Mid-level, individual contributor
