Fraud Operations Specialist
Core
Managing daily customer-related operations, investigating fraud prevention cases, and processing account adjustments for a fintech credit card product.
Role type
Fraud Operations Specialist
Builds
Sunbit's no-fee credit card payment ecosystem
Domain
Financial Technology / Credit Card Operations
Required skills
fraud investigation, credit refund processing, account adjustments, ACDV request processing, report analysis, database management
Preferred skills
green screen (mainframe) environment experience, TransUnion usage, LexisNexis usage
Technologies
Microsoft Office Suite, TransUnion, LexisNexis
Responsibilities
Entering and updating cardholder information into the database, tracking and resolving merchant and customer fraud cases, calculating credit refunds and processing account adjustments, analyzing reports to support decision-making, assisting in developing new processes
Seniority
Individual Contributor
