Fraud & Disputes Specialist
Core
Investigate and resolve complex third-party credit card fraud, consumer card disputes, and chargebacks to protect customers and the business.
Role type
Specialist fraud investigator (credit card disputes)
Builds
End-to-end case resolution for UK & US card products
Domain
Fintech / Consumer Finance
Deliverable
client delivery
Required skills
Credit/debit card fraud investigation, Chargeback management, Section 75 claims handling, Scheme rules knowledge (Mastercard), Regulatory compliance (UK/USA), Customer communication, Process improvement, Digital systems navigation
Preferred skills
Automation adoption, Trend identification, Emerging fraud typology awareness
Responsibilities
Investigate and resolve complex third-party credit card fraud, consumer card disputes, and chargebacks; Communicate with customers to manage challenging scenarios like account takeovers and scams; Execute structured processes using digital systems; Identify trends and suggest improvements to controls and workflows.
Seniority
Individual Contributor, Specialist
