Customer Relations Manager / Kundenberater (m/w/d)
Core
Managing customer relationships, coordinating technical inspections, and handling service requests for a technical services company.
Role type
Customer Relations Manager
Builds
Customer service processes and technical inspection schedules
Domain
Technical services
Deliverable
client delivery
Required skills
Customer service, CRM systems, MS Office, communication, complaint management, coordination
Preferred skills
Technical understanding, service orientation, flexibility
Responsibilities
Professional customer care and consulting, coordinating customer inquiries, scheduling technical inspections, creating and following up on offers, complaint management, maintaining customer relationships, coordinating between customers and technicians, ensuring quality of customer service processes