Customer Support
Core
Triage incoming service/sales calls, coordinate solutions, and ensure technicians have accurate information to provide excellent service.
Role type
Customer Support Representative
Builds
Service scheduling and dispatch coordination
Domain
Commercial/Industrial/Residential door, docking, and security products distribution
Deliverable
client delivery
Required skills
Verbal communication, written communication, technical applications proficiency, independent work, task prioritization
Responsibilities
Triage incoming calls requiring service or sales, work with customers to understand needs and schedule appropriate service, gather customer information for technician accuracy, enter detailed information in service tickets for dispatcher matching, represent the company professionally
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