2nd Level Service Desk Agent (m/w/d)
Hybrid
Core
Central point of contact for customers, handling incidents and service requests via ticketing system or hotline to ensure quick and reliable resolution.
Role type
2nd Level Service Desk Agent
Builds
IT support services for customers
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Incident management, Service request handling, Ticketing systems, Microsoft Server support, Windows Client support, SLA management, On-site customer interaction
Preferred skills
Microsoft certification
Responsibilities
Receive and resolve incidents and service requests, classify and prioritize inquiries, document requests, perform administrative tasks for Microsoft Server and Clients, visit customers on-site
Seniority
Mid-level, hands-on IC
