Customer Support Engineer - Level 1
Core
Provide day-to-day break/fix service delivery and support for client IT infrastructure and physical security systems.
Role type
Level 1 Customer Support Engineer (Managed Services)
Builds
Resolved service tickets for client IT and security environments
Domain
Managed IT services and physical security integration
Required skills
ticket lifecycle management, status tracking, documentation, time entry, client communication, break/fix troubleshooting
Responsibilities
Own service tickets from intake through resolution, maintain accurate status and documentation throughout the ticket lifecycle.
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