Fachinformatiker Systemintegration (m/w/d) Schwerpunkt IT-Hotline Support
Core
First and second-level IT support specialist handling customer inquiries, troubleshooting, and incident resolution for clients in plant technology, production control, and IT.
Role type
IT Support Engineer (L1/L2)
Builds
IT support services and incident resolution for enterprise clients
Domain
Industrial IT / Plant Technology / Production Control
Deliverable
client delivery
Required skills
PC hardware and OS support, Server hardware and OS support, Network fundamentals, Ticketing system management, IT monitoring tools (Paessler PRTG), German (fluent)
Preferred skills
First-level and second-level support experience, Customer service orientation, Self-management, Structured work approach
Responsibilities
Accept and resolve customer inquiries and incident reports, Manage and prioritize tickets from intake to resolution, Troubleshoot and fix errors and system disruptions, Operate and maintain IT monitoring systems, Act as liaison between customers and internal IT departments
