IT Support Mitarbeiter (m/w/d) - 2nd/ 3rd Level
Core
2nd/3rd level IT support for remote customers, analyzing and resolving IT incidents, ensuring system availability, and building a knowledge base.
Role type
mid-level IT support specialist (2nd/3rd level)
Builds
IT service solutions for remote customers
Domain
IT infrastructure and support
Required skills
network administration, Windows Server administration, virtualization, IT security, backup solutions, ticket system management, documentation, creative problem solving
Preferred skills
sustainable IT practices
Technologies
Windows Server, Firewalls, Antivirus software, Backup solutions
Responsibilities
Remote support for IT service customers, analyzing and classifying IT incidents, ensuring system availability, documenting problems and solutions, developing creative solutions for long-term optimization
Seniority
Mid-level, hands-on IC