IT Service Experience & Adoption Manager (w/m/d)
Core
Bridge the gap between IT and employees by analyzing feedback, driving service adoption, and ensuring IT services are user-friendly and effective.
Role type
IT Service Experience & Adoption Manager
Builds
User-centric IT service improvements and adoption strategies
Domain
Public banking / IT Service Management
Deliverable
dashboards & analysis
Required skills
IT service management, change management, user feedback analysis, stakeholder coordination, project communication, data reporting
Preferred skills
IT project experience, user needs analysis, structured analytical approach
Responsibilities
Analyze user feedback to drive service quality improvements; Lead communication and training for new IT tool adoption; Coordinate between IT and business units to resolve issues; Represent user perspective in IT projects; Execute operational IT customer support tasks.