Teamleiterin bzw. Teamleiter (w/m/d) im Jobcenter Gelsenkirchen
Hybrid
Core
Leading and coordinating a team within the financial assistance department of a municipal job center, overseeing process optimization and quality standards for citizens receiving social security benefits.
Role type
Team Lead (Management)
Builds
Social security administration processes and client support services
Domain
Public Administration / Social Services
Deliverable
dashboards & analysis
Required skills
Team leadership, process management, conflict resolution, delegation, self-management, Microsoft Office proficiency
Preferred skills
Knowledge of SGB II (Social Code Book II), intercultural communication
Technologies
Microsoft Office
Responsibilities
Process control and optimization, ensuring quality standards, coordinating cross-team workflows, handling complex client cases, collaborating with third parties
Seniority
Mid-level Management