CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists (BOS) to manage eligibility determination, financial planning, employment planning, and case monitoring for individuals and families in need of social services.
Role type
Supervisory IC in social services case management
Builds
Case management plans, eligibility determinations, employment strategies, and statistical reports for NYC social service programs
Domain
Public sector social services / Human resources administration
Required skills
Team supervision, eligibility determination, financial planning, employment planning, quantitative analysis, case consultation, audit preparation, dispute resolution, field visits
Preferred skills
Experience with SNAP, Medicaid, eviction prevention, housing needs assessment, anti-eviction planning
Technologies
None stated
Responsibilities
Supervise BOS staff handling new applications, closed cases, and reopens; Assign applications and review/sign off on benefits; Conduct audits and prepare statistical reports; Consult on difficult cases; Manage ongoing eligibility and employment plans; Perform dispute resolution; Conduct field visits and housing needs assessments