Mitarbeiter (m/w/d) 1st Level Support, überwiegend telefonisch
Core
First-level support specialist handling customer inquiries via phone, email, and chat for business software users.
Role type
1st Level Support Specialist
Builds
Business software solutions for small and medium-sized enterprises
Domain
Business Software / Customer Support
Deliverable
client delivery
Required skills
German (C1), PC proficiency (Windows, MS Office), ticketing systems, knowledge base management, problem analysis, customer communication
Preferred skills
ERP/Warenwirtschaft knowledge, accounting experience, English
Responsibilities
Answering customer inquiries via phone, email, and chat; analyzing and resolving standard issues; documenting tickets; escalating complex cases; updating knowledge base
Seniority
Entry-level / Junior
