ServiceNow Platform Owner (w/m/d)
Core
Strategic ownership and architectural governance of the ServiceNow platform as the central IT steering and automation tool.
Role type
Senior ServiceNow Platform Owner
Builds
Scalable, automated IT service management workflows and integrations
Domain
IT Service Management / Digital Transformation
Required skills
ServiceNow Platform Owner certification, ITIL, IT-Governance, Service Architecture, CMDB Design, Integration & Automation concepts, External Vendor Management
Preferred skills
Strategic decision-making, Senior-level communication
Technologies
ServiceNow, ITSM, CMDB
Responsibilities
Develop the ServiceNow platform strategy, define architecture standards and governance frameworks, ensure holistic workflow and integration quality, moderate ITSM design board decisions, manage external ServiceNow service providers, advance IT governance with IT leadership