Mitarbeiter (m/w/d) Travel Assistance (m/w/d)
Core
First point of contact for customers worldwide during medical and technical emergencies, ensuring medical care and safe travel arrangements.
Role type
Travel Assistance Operator
Builds
Travel and health insurance claims processing, emergency response coordination, and safe travel rebooking
Domain
Travel insurance and mobility services
Deliverable
client delivery (via careerplan.io/jobs/10000-1208139342-S-mitarbeiter-mwd-travel-assistance-mwd-at-roland-assistance-gmbh)
Required skills
German (fluent), English (fluent), crisis management, medical triage, travel logistics, communication, empathy, shift work adaptability
Preferred skills
Additional foreign languages, customer service experience, PC applications proficiency
Responsibilities
Handle complex travel and health insurance processes, provide 24/7 phone support for medical/technical emergencies, coordinate medical care and evacuation, organize safe travel rebooking, manage correspondence with partners and service providers