First Level Support (m/w/d)
Core
First Level Support for all employees of the Social, Youth and Supply Office (LSJV), handling IT inquiries, ticket management, and workstation setup.
Role type
First Level Support Specialist
Builds
Functional workstations and IT support services for LSJV employees
Domain
Public Sector IT / Social Services
Required skills
Microsoft Client Operating Systems, Microsoft Office, Endpoint Management Systems, CMDB Systems, Ticketing Systems
Responsibilities
First Level Support for IT questions, Ticket capture and processing, User Management, Workstation installation and setup, Homeoffice workstation setup, Documentation of work environment, Creation of user handouts and Knowledge Base articles