Service Manager (m/w/d) gesucht – Gestalte die IT-Welt von morgen!
Core
Oversee and optimize IT service processes, coordinate support requests and escalations, and ensure service quality through SLA/KPI monitoring.
Role type
Service Manager
Builds
IT service processes and offerings
Domain
IT Services / Managed Services
Deliverable
dashboards & analysis
Required skills
IT service process management, SLA/KPI monitoring, support request coordination, ITIL knowledge, ServiceNow/Jira proficiency, customer orientation, communication, structured problem-solving
Preferred skills
Experience in a system house, IT background (degree or vocational training)
