Disponent (m/w/d)
Core
Managing IT support tickets, dispatching service technicians, and coordinating hardware/telecom projects for a construction and transport company.
Role type
IT Operations Dispatcher / Service Desk Coordinator
Builds
IT support services, dispatch coordination, and telecom infrastructure projects
Domain
Construction & Transport / IT Support & Telecommunications
Required skills
Ticketing systems, IT process management, MS Office, Client hardware, Telecommunications, LAN/WAN/WLAN knowledge
Preferred skills
Disposition experience, Project planning
Responsibilities
Accepting and processing support tickets, dispatching service technicians, coordinating with customers and internal teams, supporting IT/telecom device installation and configuration, managing document storage, processing purchase and delivery orders
Seniority
Mid-level, hands-on IC