User Help Desk (m/w/d)
Core
Provide independent customer support for SENSO® social care software via phone, email, and web, documenting business processes and conducting software tests.
Role type
User Help Desk / Customer Support Specialist
Builds
SENSO® software product for social care institutions
Domain
Social care industry + IT support
Deliverable
client delivery
Required skills
Customer support, software testing, documentation, Microsoft Office, German language (fluent)
Preferred skills
Business administration basics, empathy, problem-solving
Responsibilities
Advise and support customers from the social sector, document business transactions, expand online help and FAQ systems, conduct software tests based on predefined descriptions