Beratung und Support (m/w/d)
Core
First and second-level support for customers, sales, and internal departments regarding catalogs, DMS systems, and interfaces.
Role type
Customer support specialist (IT systems)
Builds
Support services for AAG's catalog and DMS system offerings
Domain
IT services / Document Management Systems
Deliverable
client delivery
Required skills
IT support, customer service, account management, user training, knowledge management, license administration
Preferred skills
E-commerce experience, cross-functional collaboration
Technologies
DMS systems, SharePoint, ticketing systems, certification platforms
Responsibilities
Handle first and second-level support inquiries via phone, email, and ticketing systems; Manage user access and accounts including onboarding and cancellations; Train customers and employees on catalog and DMS systems; Maintain internal knowledge management in SharePoint; Support customers with certification processes and documentation; Perform license administration and billing.