im 1st Level Support (m/w/d)
Core
Providing 1st level IT support, system installation, maintenance, and monitoring for customer systems.
Role type
1st Level IT Support Specialist
Builds
Customer IT systems and monitoring infrastructure
Domain
IT Services / Enterprise Infrastructure
Required skills
Microsoft Server administration, Microsoft Desktop administration, Troubleshooting, Virtualization (Hyper-V, VMware), System Monitoring, Backup techniques
Preferred skills
Firewall management (Sophos, OPNsense), Microsoft 365, Azure
Responsibilities
Handling telephone support inquiries, Installing and preparing customer systems, Performing maintenance on customer systems, Monitoring systems and resolving alerts, Coordinating with 2nd Level support for task handover