1st Line Support Engineer
Core
First point of contact for IT support queries, resolving hardware/software issues, configuring devices, and maintaining infrastructure systems for Partners, fee earners, and business support teams.
Role type
1st Line Support Engineer
Builds
Stable and secure IT environment, efficient service delivery, and improved systems/services.
Domain
IT Service Management / Desktop & Infrastructure Support
Required skills
Windows 10 desktop support, Microsoft Server (2016+), Active Directory, Group Policy, DHCP, DNS, Microsoft 365, Azure, Office applications, VMware virtualization, IT security, change management, incident logging, network monitoring.
Preferred skills
ITIL best practices, proactive problem-solving, logical troubleshooting, user guidance on IT products.
Responsibilities
Provide responsive 1st line support and resolve IT issues within SLAs; Install, configure, and maintain laptops, desktops, and peripherals; Set up and support company mobile devices; Investigate, resolve, and escalate incidents; Monitor internal networks and infrastructure; Support IT improvement projects; Implement changes following change management procedures.
Seniority
Entry to Mid-level, hands-on IC