MITARBEITER:IN IM CUSTOMER SERVICE (m/w/d)
Hybrid
Core
First-level and second-level technical support specialist for B2B customers, resolving issues via phone, email, and remote sessions.
Role type
technical support engineer (1st/2nd level)
Builds
IT support services for B2B clients
Domain
IT support / B2B services
Deliverable
client delivery
Required skills
SQL (Anywhere, Server), Windows administration, networking, analytical thinking, ticketing system management
Preferred skills
customer service experience, commercial software knowledge, agri/food industry experience
Responsibilities
Identify and resolve customer problems via phone, email, and remote sessions; handle 1st and 2nd level support tickets; perform minor configurations; document all processes in the central ticketing system.