Mitarbeiter Servicekoordination / Organisation (m/w/d)
Core
Central coordination interface between customers, service technicians, and internal departments for a cleaning machine company.
Role type
Service coordination and organization specialist
Builds
Service dispatch, customer support, and operational logistics for cleaning machine sales and service
Domain
Industrial equipment (cleaning machines) + Service operations
Required skills
Customer service, service dispatch, CRM/ERP system administration, procurement coordination, MS Office proficiency, verbal and written communication
Preferred skills
Prior experience in telephone reception, service coordination, or dispatching
Responsibilities
Answering customer inquiries and service requests, planning and dispatching service technicians, monitoring service appointments, procuring spare parts, managing service orders in CRM/ERP systems, communicating with suppliers and internal teams, performing general office and organizational tasks in the service area