Customer Service Mitarbeiter (m/w/d) für die Kundenbetreuung
Core
Central point of contact for customers regarding workshop, service, and warranty matters, coordinating repairs and parts across locations.
Role type
Customer Service Representative (Automotive/Workshop)
Builds
Customer support workflows, workshop scheduling, and warranty claim processing for a recreational vehicle rental company.
Domain
Automotive / Recreational Vehicle Rental
Deliverable
client delivery (via careerplan.io/jobs/1177261-customer-service-mitarbeiter-mwd-fur-die-kundenbetreuung-at-ahorn-camp-gmbh)
Required skills
Customer service, workshop coordination, parts procurement, warranty claim processing, invoicing, data documentation, Microsoft Office
Responsibilities
Handling customer inquiries via phone, email, and in-person; scheduling and coordinating workshop appointments; organizing and sourcing spare parts; processing warranty claims; creating and managing invoices and credit notes; documenting customer and vehicle data; representing the reception desk.
Seniority
Entry-level to Mid-level, individual contributor