Mitarbeiter/in im Kundenmanagement / Auftragsbearbeitung und Kundenservice
Core
Managing customer orders, providing technical product support, and coordinating internal processes to ensure delivery timelines for LED lighting solutions.
Role type
Senior IC order management and customer service specialist
Builds
Custom quotes, order fulfillment, and customer support for LED lighting products
Domain
Manufacturing (LED lighting)
Required skills
Commercial training, technical understanding, MS Office proficiency, order processing, quote creation, complaint handling, internal coordination
Preferred skills
Sales experience, self-management, teamwork, organizational talent, customer-oriented approach
Technologies
MS Office
Responsibilities
Provide technical product support to customers via phone, create custom quotes based on technical requirements, manage the entire order lifecycle from booking to delivery, handle customer complaints and analyze root causes, coordinate internal processes to meet delivery deadlines, support the outside sales team
Seniority
Mid-level, hands-on IC