Mitarbeiter/-in (m/w/d) im Support IT-Infrastruktur
Core
Ensure uninterrupted IT operations for customers via remote access or on-site system checks and resolve issues independently or coordinate with the team/vendor.
Role type
IT Infrastructure Support Specialist
Builds
Stable IT environments for clients
Domain
IT Infrastructure / Technical Support
Required skills
Windows OS expertise, network fundamentals, data backup knowledge, antivirus management, terminal services, virtualization basics
Preferred skills
Degree in Computer Science or Electrical Engineering, prior technical support experience, driver's license, travel readiness
Technologies
Windows, network protocols, backup solutions, virtualization platforms
Responsibilities
Monitor systems remotely or on-site, troubleshoot and resolve customer IT issues, act as the primary contact for client inquiries, coordinate escalations with the team or manufacturer support
Seniority
Mid-level, hands-on IC