IT Support Technician - Hardware & Software
Core
Provide IT support to clients and end-users, troubleshooting hardware and software issues across Windows, macOS, and Chrome OS environments.
Role type
IT Support Technician (Hardware & Software)
Builds
Client network availability and performance
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
OS troubleshooting (Windows, macOS, Chrome OS), remote diagnostics, technical documentation interpretation, networking basics, problem-solving, scripting (PowerShell/Python)
Preferred skills
Bachelors degree in MIS/CS, familiarity with scripting languages
Technologies
Windows, macOS, Chrome OS, PowerShell, Python, AWS, Azure, Cisco, VMware, Microsoft 365, Office 365, Hyper-V, Veeam, Apex, Aruba
Responsibilities
Resolve client issues alongside Level 2/3 engineers, monitor and maintain client networks, document cases and communicate with clients, participate in client visits, join engineering on-call rotation after 6–9 months
