Customer Support - Troubleshooting (m/w/d)
Core
Support customers with technical issues around hosting and cloud products via phone, email, or ticketing systems.
Role type
Customer Support Specialist (Technical Troubleshooting)
Builds
Reliable infrastructure and customer satisfaction for Hetzner's hosting and cloud services
Domain
Web hosting and data center operations
Deliverable
client delivery
Required skills
Technical troubleshooting, server administration knowledge, ticketing system proficiency, documentation, customer communication
Preferred skills
Experience in hosting or data centers, shift work flexibility
Technologies
Ticketing systems, hosting platforms, cloud infrastructure
Responsibilities
Analyze and independently resolve technical disturbances, document solutions for the knowledge base, communicate with customers to gather feedback for product improvement
Seniority
Individual Contributor
