Customer Support - Troubleshooting (m/w/d)
Core
Resolve technical issues for Hetzner's hosting and cloud products via phone, email, or ticketing systems.
Role type
Customer Support Specialist (Technical Troubleshooting)
Builds
Hetzner's self-developed high-tech hosting and cloud infrastructure
Domain
Web hosting, data centers, server administration
Deliverable
client delivery
Required skills
technical troubleshooting, server administration, ticketing systems, documentation, product feedback analysis
Preferred skills
hosting experience, data center operations, English communication
Technologies
ticketing systems, Hetzner hosting/cloud platforms
Responsibilities
Analyze and independently resolve technical disturbances, document solutions for the knowledge base, convey customer feedback for product improvement
Seniority
Individual Contributor, entry to mid-level
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