Customer Success Manager (m/w/d)
Core
Managing existing B2B customers, driving cross-selling and upselling of SAP-integrated Finance solutions, and guiding clients through technology transitions to Cloud and AI-driven processes.
Role type
Senior B2B Account Management / Customer Success Manager
Builds
Long-term trusted relationships and revenue growth for SAP-integrated Finance solutions
Domain
Enterprise Software / SAP / Finance / Cloud
Deliverable
client delivery
Required skills
B2B Account Management, Customer Success, SAP solutions, Cloud architecture, AI processes, Sales cycle management, Cross-selling, Upselling, Stakeholder management, C-level communication, Market feedback analysis
Preferred skills
Consulting, Business analysis, Technology affinity, Workshop moderation, Event presence
Technologies
SAP, Cloud, AI, Enterprise Content Management (ECM), Business Process Management (BPM)
Responsibilities
Own and nurture existing customer relationships, Execute cross- and upselling campaigns for SAP Finance solutions, Manage the full sales cycle from initial contact to closing, Guide clients through technology transitions and new SAP/Cloud/AI implementations, Collect market and customer feedback to shape the product portfolio, Build relationships with C-level stakeholders and internal teams, Moderate workshops and present at industry events
Seniority
Senior, hands-on IC
