Kundenberater (m/w/d) in Hanau
Core
Customer service specialist handling complaints, escalations, and order intake for national and international transport requests.
Role type
Customer service representative
Builds
Transport logistics services for clients
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
Complaint handling, Escalation management, Order intake, Customer consultation, Quotation calculation, Information management
Responsibilities
Process complaints, Manage escalations, Take orders via phone and writing, Consult customers on transport requests, Calculate quotes, Ensure information flow to customers, Collaborate with dispatch and central departments