Customer Service Associate (L1)
Core
Managing inbound and outbound inquiries, resolving customer and driver complaints, and matching supply and demand to ensure maximum fulfillment rates.
Role type
L1 Customer Service Associate
Builds
On-demand delivery and moving services
Domain
Logistics / On-demand delivery
Deliverable
client delivery
Required skills
Inquiry management, complaint resolution, supply-demand matching, operational monitoring, procedural compliance
Preferred skills
Problem-solving, diplomacy, multi-tasking, time management
Technologies
Internal support tools and methods
Responsibilities
Answering user and driver questions proactively, handling complaints, providing alternative solutions within time limits, monitoring daily operations to ensure fulfillment rates
Seniority
Entry-level, hands-on IC
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